Privacy Policy
Effective Date: May 14, 2026
At Raging Axes, your privacy matters. This policy explains how we collect, use, share, and protect your personal information when you book or attend any of our in-person experiences—including Axe Throwing, Rage Room, Splatter Paint, Splatter Rage Birthday Experience, and The Collector escape room—at our facility in Pflugerville, TX.
1. Information We Collect
We collect only what we need to run your experience:
- Contact Information: Name, email address, and phone number.
- Booking Details: Experience selected, session date and time, group size, and payment confirmation status.
- Participant Data: Names and signatures collected on safety waivers for all participants. Waiver requirements vary by experience and age group.
- Technical Data: If you access our booking platform online, we may collect IP address, browser type, and basic usage data automatically.
We do not knowingly collect personal information from children under 13 without verifiable parental consent.
2. How We Use Your Information
We use your information to:
- Process reservations and send booking confirmations or schedule updates.
- Maintain signed participant waivers as required by our operations.
- Respond to customer service inquiries.
- Improve the booking and check-in experience at our facility.
We do not use your information for automated decision-making or profiling.
3. Cookies and Technical Tracking
Our online booking platform may use cookies or similar tracking technologies to support session management and basic analytics. You can adjust cookie preferences through your browser settings. Disabling cookies may affect booking functionality.
4. Sharing Your Information
We do not sell or rent your personal information. We share it only in these limited circumstances:
- Service Providers: Booking platform hosts, payment processors, and email delivery services that support our operations. These vendors are permitted to use your data only to perform services on our behalf.
- Legal Obligations: When required by a valid legal process, such as a court order or government inquiry.
- Safety: Where disclosure is necessary to protect the health or safety of a participant or the public.
5. Data Retention
We retain contact and booking information for as long as reasonably necessary to fulfill the purposes described in this policy and to meet our recordkeeping obligations. Participant waiver records are retained in accordance with our operational and legal requirements. When data is no longer needed, we delete or de-identify it.
6. Your Privacy Rights
Depending on where you live, you may have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Ask us to correct inaccurate or incomplete information.
- Deletion: Request that we delete your information, subject to any legal or operational retention obligations.
- Opt-Out of Marketing: Unsubscribe from promotional emails at any time using the link in any message we send.
To exercise any of these rights, contact us using the information in Section 8 below. We will respond within a reasonable timeframe and will not discriminate against you for making a request.
7. Data Security
We use industry-standard physical and electronic safeguards to protect your information. Data transmitted through our booking platform is encrypted in transit and at rest. Access to participant records is limited to authorized staff who need it to do their jobs. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Contact Us
For privacy-related questions or to exercise your rights, reach us at:
Raging Axes 15635 Vision Dr, Pflugerville, TX 78660 Phone: (737) 297-6696 Email: info@ragingaxe.com
9. Updates to This Policy
We may update this policy from time to time. The Effective Date at the top reflects the most recent revision. We encourage you to review it periodically.